Returns

Refund & Returns Policy

How long you have, what condition we can accept, and how quickly the money reaches you.

Window: 7 daysRefund in 7 business daysDamage reported within 48 hoursFree replacement on our error

Your return window

You have 7 days from the date of delivery to raise a return or exchange. Tell us inside that window — the collection itself can follow afterwards.

Condition we can accept

Sealed and unopened

Bulbs are living stock. Once a pack is opened we cannot verify storage conditions or resell it.

Original packaging

Variety label and pack count intact.

Within the window

Raised inside 7 days of delivery.

What we cannot take back

  • Bulbs or tubers whose pack has been opened
  • Anything already planted
  • Clearance stock and gift cards
  • Items returned without the variety label

None of these exclusions apply where the fault is ours.

Damaged, defective, wrong or missing. If your order arrives damaged, faulty, incorrect or short of an item, record a continuous video as you open the parcel and send it to us within 48 hours of delivery. That clip is the whole claim: we then send a free replacement or refund you in full, and we carry the return freight ourselves.

How and when you are refunded

Once a return is back with us and checked, approved refunds are processed within 7 business days. UPI payments go back to the originating account; Cash on Delivery orders are refunded by direct bank transfer once you share the account details.

Where the order shipped free at ₹999 or above there is no delivery charge to return; where the flat ₹49 was paid, we refund that too if the return is down to our error.

Start a return by emailing sales@jovellelounge.shop with your order number and a line about what went wrong.